Answering a Long-Time Valued Customer’s Question: About Space Usage, and Rates

Hosting Question to TVCNet:

I’ve been a customer of yours for some years now. And while I’ve been paying $14.95 per month for website hosting and everything has been great service-wise, I’m wondering why I have to pay an extra $1.95 for additional space when it looks like everyone else gives unlimited space for free. Help me understand, please?

Answer:

Hi Dave,
I know you’ve been with us for a good while (nearly four years), and we appreciate you!

Our service is built on customer service and security first, with starting rates well below the industry average for our services, including cPanel, LiteSpeed, free SSL, free backups, a collaborative helpdesk system, and unlimited free support.

As a pay-as-you-use service provider, new clients benefit as they use less space and bandwidth, so they receive our lowest rates. Our more established partners pay more as they use more.

This makes us very different from Cloudways (a Pakistani-based), Digital Ocean (a Malta-based), and the other non-US-based hosting companies out there, whose primary benefits are lots of extra space and bandwidth—but little if any other “human” services.

We are a human-based operation, not a cloud/robot support operation. Our rates may be higher for people who use more resources. This is why we have remained a debt-free, private web host for the past 25 years. Personal service is what we do. Unlimited everything, well, not so much.

Agreed, it takes a lot of work to compete with free and unlimited. We’ve accepted that we’ll never be as prominent or notorious as the other guys. And I agree that our way of doing things is dramatically different from most of the corporate venture capital-funded web hosts out here.

In short, we appreciate you as a person and as a company. If there’s anything we can do to help with WordPress or general online business advice, please feel free to ask. We are here to help.

👉 Let us know if you have any other questions!

– Your friends at TVCNet.com WordPress Hosting and Website Security Services